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29. Payments - in terms of card providers, definitely shop around + read ALL the small print; it’s a fee minefield!
FYI: Since January 2018 businesses are not allowed to add surcharges to payments types that incur fees.
Transaction fees are (often) higher for online, than in-person payments, this is due to risk.
If so, encouraging your customers to “book online” means the rink pays more in card fees.
Note
this recent HMRC forum post; (speak to an accountant) transaction fees are a tax deductible expense.
I mentioned
here about the idea of a cash ’change receipt’ possibly printed as a QR code, to be redeemed later.
Using Faster Payments, or a standing order (short/long-term subscriptions) would mean no card fees.
You could have unlimited public/patch monthly plans, or a top up membership card that you ad hoc transfer funds to.
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30. Staff/Layout - Combine the reception office with the skate hire room; separate counters facing outward, and inwards.
Staff could walk between the two with a few paces; useful for low staffing, or surge times; more sociable too.
Also staff should be paid more, but offer more than a basic/minimum service; more ‘skating concierge’ attitude.
They would provide both helpful/valuable skating, & local area knowledge (some may already do this).
Consider ‘the atmosphere’ of a place; it’s the friendly people; create a place that people want to return to.
Also, curved spectator seating, (like the Greek & Roman amphitheatres) because no one wants a crick in the neck.
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