Hi
Thanks for your reply. Yes, we have texted. and they have texted back always late, cancelling late. even when we have booked patch ice and were already there. Then we have actually tried talking to them between sessions and they have ran away both times and not contacted us. It was only when we suggested that we look for someone else they said yes, but even then they were willing to keep us hanging for a further few weeks.
They suggested someone else after we had waited weeks for a reply, they said we should approach a coach they work with. We have, and they have acted in exactly the same way. I have now spoken to our original coach who is deeply upset by their behavior and has told me that they are behaving that way with lots of people lately for some reason.
our original coach is now trying to find someone for us who is reliable. I know its difficult finding a coach but this has been 7 weeks now and we have had no coaching and even left our daughter with half a competition routine finished and allowed them to go on the ice with another coach at the comp. Such unprofessional behavior is shocking and as these people are self employed there is no overarching person or body to complain to. Its quite disheartening for our child as she feels rejected twice now. We are relatively new to skating and are concerned that this is the norm for coaches to behave in such a way? We hope not.
